Shipping Policy

Shipping Policy

 

Key Details:

  • Order Cut-Off Time: Orders placed before 16:00 GMT will be processed on the same day.

  • Order Processing Time: We aim to process all orders within 1 to 2 working days (Monday to Friday).

  • Estimated Shipping Time: Shipping typically takes between 5 to 7 working days (Monday to Friday) after your order is processed.

  • Free Delivery: Enjoy free delivery on all orders within the United Kingdom.

 

Order Processing and Shipping Overview

 

Once your order is placed, you will receive a confirmation email. We typically process all orders within 1 to 2 working days (Monday to Friday), though this can vary depending on the time of year or order volume. Once your order is ready for shipment, we will send a follow-up email with tracking details so you can track your package every step of the way.

After your order has been processed, it will be dispatched for delivery. Most orders are delivered within 5 to 7 working days (Monday to Friday). While we strive to meet these windows, shipping times may vary due to factors like the delivery address, courier availability, or other circumstances beyond our control.

We are pleased to offer free delivery for all orders within the United Kingdom.

 

Potential Delays

 

If your order is delayed, please allow an additional 3 working days (Monday to Friday) beyond the expected delivery date for it to arrive. If the item has not arrived after this extended period, please contact us at [Your contact email], and we will promptly investigate the issue and provide updates.

 

Order Cancellations

 

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible at [Your contact email]. We will attempt to cancel the order before it is processed or shipped. Once the order has been processed or shipped, cancellations are no longer possible, and you will need to follow our return procedure once the item arrives.

 

Damaged or Incorrect Items

 

If you receive an item that is damaged or not what you ordered, we sincerely apologize for the inconvenience. While we take great care to ensure all products are properly packaged and checked, errors can occur. If you notice damage or a mistake with your order, please immediately take clear photos of the issue, including any packaging damage or defects, and send them to [Your contact email]. We will investigate your case thoroughly and ensure you receive the correct item or a replacement promptly.

If you have any questions or concerns, we'll be more than happy to assist!

Customer Service Hours:

  • Monday to Friday: 9:00 - 17:00

Contact Information:

  • Email: [Your contact email]

  • Phone Number: [Your phone number]

  • Contact Form: [Link to your contact form]

Business Information:

  • Mens Outfit is operated by [Your company name], a company registered in [Your country/state].

  • Company Number: [Your company number]

  • Address: [Your business address]